Refund and Returns Policy

Effective Date: [Insert Current Date Here, e.g., June 1, 2024]

Thank you for shopping at danora.top, operated by Lodano. We want you to be completely satisfied with your purchase. If for any reason you are not, we’re here to help.

30-Day Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the following conditions.

Conditions for Return

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in its original packaging.
  • Your item needs to have the receipt or proof of purchase.
  • The item must not be listed as a non-returnable item (see below).

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected] or call us at 916-360-8328. Please include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will review your request and, if eligible, provide you with a Return Authorization (RA) number and detailed instructions on how to send your item(s) back. Please do not send items back without an RA number, as they may not be processed.
  3. Packaging: Securely pack your item(s) in their original packaging, along with the proof of purchase. Clearly write the RA number on the outside of the package.
  4. Ship Your Item: Send your return to the following address:
    Lodano
    2809 Timber Ridge Road
    Sacramento, CA, US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund if we provide a shipping label.

Refund Processing

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Please allow 7-10 business days for the refund to appear on your statement after it has been processed by us.

Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Gift cards
  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Custom products (e.g., special orders or personalized items)
  • Hazardous materials, flammable liquids, or gases
  • Items marked as final sale

Please contact us if you have questions or concerns about your specific item.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the return address provided above after receiving an RA number.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] or 916-360-8328 with details of the product and the defect. We will provide instructions on how to proceed.

Contact Us

If you have any questions on how to return your item to us, please contact us:

  • By email: [email protected]
  • By phone: 916-360-8328
  • By mail: Lodano, 2809 Timber Ridge Road, Sacramento, CA, US